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Comment on Commons Culture, Media and Sport Committee report on tourism

spokesman from business organisation London First responded to the House of Commons Culture, Media and Sport Committee report on Tourism. In reference to the report’s comments on Heathrow, he said:

“Getting the visitor experience right at Heathrow is crucial – first impressions are often lasting.  Many London First members are frequent flyers.  The Heathrow passenger experience is amongst their top concerns.  However, Terminal 5 might well be the first step to transforming this. British Airways’ introduction of a dedicated business check-in area – a response to passengers’ comments – is also a move in the right direction.”

– ENDS –
Note to Editors
London First is a business membership organisation whose mission is to make London the best city in the world in which to do business. London First mobilises the experience, expertise and enthusiasm of the private sector to develop practical solutions to the challenges facing London. London First also seeks to persuade central and London government to make the investments that London needs in its infrastructure.

London First delivers its activities with the support of the capital’s major businesses in key sectors such as finance, professional services, property, ICT, creative industries, hospitality and retail. Membership also includes all of London’s higher education institutions as well as further education colleges and NHS hospital trusts. London First members represent 26% of London’s GDP.

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