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Pilling report on role of airport regulator – comment

Baroness Jo Valentine, Chief Executive of business organisation London First, responded to today’s recommendations by Sir Joseph Pilling on the role of the airport regulator. She said:

“Pilling’s report makes it clear that airport regulation is past its sell by date. As a result, Heathrow risks becoming shorthand for poor customer service. For Heathrow to become responsive to the needs of its passengers, the first step must be a regulatory regime which provides the right economic incentives. What passengers want are shorter queues, better maintained buildings and fewer delays. With the right incentives in place and the investment exemplified by Terminal 5, Heathrow can once again be a jewel in London’s crown as the leading global city.”

– ENDS –

Note to Editors
London First published its report, Imagine a World Class Heathrow, and announced a consultation on the report’s recommendations, to run until the Autumn.

To view a copy of the report click here.

London First is a business membership organisation whose mission is to make London the best city in the world in which to do business. London First mobilises the experience, expertise and enthusiasm of the private sector to develop practical solutions to the challenges facing London. London First also seeks to persuade central and London government to make the investments that London needs in its infrastructure.

London First delivers its activities with the support of the capital’s major businesses in key sectors such as finance, professional services, property, ICT, creative industries, hospitality and retail. Membership also includes all of London’s higher education institutions as well as further education colleges and NHS hospital trusts. London First members represent 26% of London’s GDP.

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