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Response to CAA’s proposals for price caps at London’s airports

Responding to today’s proposals by the Civil Aviation Authority on price caps at London’s Heathrow and Gatwick airports, Baroness Jo Valentine, Chief Executive of business organisation London First, said:

“We shouldn’t be considering this regulatory settlement without taking into account the interests of passengers. Not considering the passengers’ experience is like having a restaurant reviewed by the cook and waiter but not the diner. What London’s business passengers want is a world class airport. In what way does this settlement provide better incentives for high-quality passenger-centred service?”

– ENDS –

Notes to editors:

1. London First is calling for greater weight to be given to the quality of service standards, with higher penalties for failure to achieve them and greater rewards for exceeding them. To read London First’s letter of response to the consultation, please click here.

2. London First is a business membership organisation whose mission is to make London the best city in the world in which to do business. London First undertakes this by mobilising the experience, expertise and enthusiasm of the private sector to develop practical solutions to the challenges facing London. London First also seeks to persuade central and London government to make the investments that London needs in its infrastructure

3. London First delivers its activities with the support of 300 of the capital’s major businesses in key sectors such as finance, professional services, property, ICT, creative industries, hospitality and retail. Membership also includes all of London’s higher education institutions as well as further education colleges and NHS hospital trusts. London First members represent 26% of London’s GDP.

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