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Shorter queues for long haul travellers

The UK Border Force (UKBF) has announced the extension of a scheme which allows non-EU travellers from USA, Canada, Australia, New Zealand and Japan to join shorter EU queues at border controls. London First welcomed the scheme when it launched last year as part of the UKBF’s efforts to improve the quality of its customer service.

The Registered Traveller Scheme is running successfully at Heathrow and Gatwick, is free to users, and from this month is compatible with ePassport gates, giving non-EU travellers automated entry.

The Scheme is open to ex-IRIS (Iris Recognition Immigration System) members with Indefinite Leave to Remain (ILR), Tier 1 (Investors, Entrepreneurs, Exceptional Talent/Promise) and Tier 2 (skilled workers) and visitors from Australia, Canada, Japan, New Zealand and USA who are aged 18 or over and who have travelled to the UK four or more times in the previous twelve months. A more detailed overview can be found in the Registered Traveller presentation from UKBF.

We have established a taskforce to help drive wider improvements. It comprises UKBF and a set of businesses on the front line of immigration, including BA, London’s Heathrow, Stansted and City airports, as well as HS1 and Eurostar. The taskforce has agreed a Road Map for improvements, which London First will use to help ensure travellers are treated as high-value customers rather than just security threats.


Contact: Rob Fox,

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