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working with and for the whole UK
The latest updates from Transport for London
16 May 2021
As lockdown restrictions are eased further, and more customers return to public transport, we are working with London’s business community to provide a safe, clean and reliable service to help London get back on its feet.
Near normal services
We are running a near normal service and, in line with bus services across the country, the capacity of buses will be doubled on 17 May when most seats on buses can be used. The Waterloo & City line will also reopen on 21 June, supporting greater numbers returning to the City.
Well ventilated and cleaner than ever
Our enhanced cleaning regime continues to make the network cleaner than ever, with hospital-grade cleaning substances being used. Independent testing by Imperial College London has found no traces of coronavirus on our network.
The network is well ventilated, with air continuously flowing through trains, trams and buses and we have made modifications to keep bus windows open throughout. More than 1,000 hand sanitisers are installed across the network, and 200 ultra-violet light devices are continually sanitising escalator handrails.
Helping everyone travel safely
We want to thank the overwhelming majority of Londoners who are complying with face covering requirements. The police and our own officers are on the network to check compliance and fines of up to £6,400 exist for anyone who does not comply. Around 172,000 customers have been stopped from travelling and around 3,300 fixed penalty notices have been issued.
Our staff are on hand to help and there are extensive signage and platform stickers in place to help enable social distancing. Should they be necessary, we can also put additional measures into effect by operating stations differently, with one-way and queuing systems.
More people are returning to our services
As the data we regularly publish shows, we are now seeing around 60 per cent and 35 per cent of pre-pandemic ridership across bus and Tube services respectively every day and we expect this to increase as restrictions ease further and people return to offices and look to safely enjoy everything that London has to offer.
We are advising customers to travel at quieter times if possible to help spread returning demand across the day when there is more space available. Employers can help with this by offering their teams more flexible start and end times.
In addition to making our data freely and openly available to developers to power their own products, our new free TfL Go app provides the quieter times to travel for every station along with live service information. It has been specially designed to help customers with accessibility needs make journeys with confidence and will continue to be developed. We are also exploring innovative solutions to offer more real-time information while customers are on the move.
Active travel continues to be a core focus. New walking and cycling facilities have been introduced across London to help Londoners travel sustainably and avoid a car-led recovery.
And it’s easy to pay for travel
Finally, our fares and ticketing system continues to enable Londoners to travel flexibly. Our ‘pay as you go’ system on Oyster and contactless payment cards means customers only need pay for the journeys they take, with automatic calculation of the right fare and daily and weekly fare capping.
We are grateful for the help and support of London’s business community as we work to support a safe and sustainable recovery.
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