As the Chief Operating Officer, Mel is responsible for shaping and advancing the Support Service model for London First, by providing strategic input into the London First business strategy and leading the assessment of key functions such as CRM, Finance and HR. 

Mel provides strategic leadership to a team of circa 11 people to ensure the successful delivery of a highly effective business operating model. Mel is an experienced People Director with effective project management skills and a proven track record in delivering best practice solutions in culture, leadership and strategy.